Overview

At ApnaBazzar.eu, we strive to bring the authentic taste of India to your doorstep. We understand that sometimes, things don’t go exactly as planned. That’s why we’ve created a clear and straightforward refund policy to ensure a smooth and satisfactory experience for our valued customers.

Our Commitment to Quality:

We are committed to providing you with high-quality Indian groceries. We carefully source our products from trusted suppliers and ensure proper storage and handling practices. However, we acknowledge that issues can occasionally arise.

When are Refunds Possible?

You are eligible for a refund under the following circumstances:

  • Damaged or Defective Products: If you receive a product that is damaged, spoiled, or otherwise defective, please contact us immediately upon receipt.
  • Incorrect Items: If you receive an item that you did not order, please notify us within 24 hours of delivery.
  • Missing Items: In the unlikely event that an item is missing from your order, please inform us as soon as possible.
  • Expiry Date Issues: If you receive a product that is past its expiry date, you are entitled to a full refund.
  • Cancellation of Order (Subject to Conditions): You can cancel your order before it has been dispatched. Refer to the Cancellation section for more details.

How to Request a Refund:

To request a refund, please follow these steps:

  1. Contact Us: Email us at support@apnabazzar.eu or call us at +491781712607 within 24 hours of receiving your order to report the issue.
  2. Provide Details: Clearly describe the problem with the product or order. Please include your order number and photos of the damaged or incorrect items. This will help us process your request quickly and efficiently.
  3. Return the Product (if applicable): In some cases, we may request you to return the damaged or incorrect product. We will provide instructions on how to do so, and we will cover the return shipping costs.

Refund Process:

Once we receive your request and any necessary information, we will evaluate your claim. If approved, we will process your refund within [Specify Timeframe, e.g., 7-10 business days]. The refund will be issued through the original payment method used for the purchase.

Cancellation Policy:

  • You can cancel your order before it has been dispatched for a full refund.
  • Once your order has been dispatched, cancellation is not possible.
  • To cancel your order, please contact us immediately via phone or email.

Exceptions:

We reserve the right to refuse a refund if:

  • The damage to the product is due to misuse or negligence on your part.
  • The product is consumed or partially used (unless it is defective or expired).
  • The refund request is made after the specified timeframe.

Important Notes:

  • We may request additional information or evidence to support your refund claim.
  • Refunds will be issued in the same currency as the original purchase.
  • This refund policy is subject to change without prior notice.

Our Goal:

At ApnaBazzar.eu, we are committed to providing you with a positive online shopping experience. We hope this refund policy provides clarity and peace of mind. If you have any questions or concerns, please do not hesitate to contact our customer support team. We are always here to help!

Thank you for choosing ApnaBazzar.eu!